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Better Customer Service with Superior Contact Center / Call Center Software

3CX offers advanced call center features for maximum employee productivity and enhanced customer service. Make sales, offer support, resolve issues and build customer relationships using the latest in unified communications and call center technology.

With the 3CX Live Chat & Talk plugin your agents can chat, video and call with your website visitors in real-time for a truly seamless customer experience.

3CX ensures that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.

Never Miss a Call – Advanced Contact Center Reporting

Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. 3CX improves this with 3CX Pro, providing call center management with the information required to monitor call queues in real-time and ensure that not a single call is lost.

  • Integrated Wallboard for real-time monitoring
  • Detailed reports of longest wait time and abandoned calls
  • SLA and Callback Statistics
  • Call Back option for customers not willing to wait

Advanced Queue Strategies and Real-Time Statistics

3CX Contact Center software ensures you provide your customers with quality 

service, and that your agents always reach their targets. Check the average and longest waiting time as well as the least talk time to guarantee no customer leaves your call center unsatisfied.

  • Log agents in and out of queues
  • Round Robin
  • Hunt by Threes – Random & Prioritized
  • Call Back – callers can hang up and keep their position

 

Advanced Call Center Features Included

3CX Pro provides you with all the tools required to review your agents’ performance at any given time. Answered calls, abandoned calls, average longest waiting time and more are all within easy reach, allowing you to ensure that your call center is running smoothly at any given time.

  • Listen in allows you to listen to a call without the caller or agent knowing
  • Train new agents during a live call with the whisper function
  • Live chat & talk with your website visitors
  • Agents making a mess of a call? Use Barge in to take over

Server-side CRM Integration

Improve the customer experience with a fully unified call center solution. 3CX enables employees to work more efficiently by streamlining communications and offers simple integration with a wide range of CRM, ERP and accounting systems.

  • Zendesk, Salesforce, Freshdesk, Office 365, Google Contacts and more
  • Automatically link incoming calls to customer records
  • Launch phone calls with a single click from your browser or application
  • Ensure customer satisfaction with quick and easy logging of interactions