+852 3900 1928

 Edition Comparison

 

Standard

Pro

Enterprise

General Features

Extensions Unlimited Unlimited Unlimited
Number of Simultaneous Calls Supported > 1,024 > 1,024 > 1,024
Call Logging
Call Forward on Busy or No Answer
Call Routing by DID
Auto Attendant / Digital Receptionist
Voicemail/ Music on Hold
Central Phonebook
Call Transfer
MWI – Message Waiting Indicator
Ring Extension & Mobile Simultaneously
Automatic Pickup on Busy
Supports SIP Trunks/ Gateways
Sennheiser Headset Integration
Extensive Codec Support (G711, G722, GSM, Speex, ILBC)
G729 Codec Support
Busy Lamp Field (BLF)
Call Reporting
Call Parking / Pickup
Intercom/ Paging
Custom SMTP Server 3CX SMTP
Custom FQDN 3CX FQDN
Configure BLF’s from the Clients  
Hot desking  
 

Management and Scalability

Web-based Management Console
Automated Provisioning of Devices
Real Time Web-based System Status
Integrated Web Server
Easy Backup and Restore
SBC to Configure Remote Extensions
VMware / Hyper-V Compatibility
Scheduled Backup
Connect Remote 3CX PBX Systems (Bridges)
Scheduled Restore  
Inbuilt Fail Over Functionality    
Standby Licence    
 

Unified Communications

See the Presence of Your Colleagues
Receive Voice Mail via Email
Advanced Forwarding Rules
Setting Up Conference Calls
Click2Call Extension
Receive Faxes via Email as PDF
Integrated Fax Server
View Presence of Remote Offices  
 

Call Center / Contact Center

Call Recordings Search
Call Recordings Management
Call Queuing
Call Recording
Call Flow Designer  
Advanced Queue Strategies  
Advanced Call Reporting  
Real-Time Queue Statistics  
Queue Reports  
Barge In / Listen In / Whisper  
Query Customer Name Based on Caller ID  
Ability to Use 3CX Clients API  
Link Company Directory with LDAP / ODBC  
Sync Phonebook with Microsoft Exchange  
Real-Time Queue Monitoring  
Wallboard  
Switchboard Queue Manager View  
A supervisor can Log Agents In/Out  
Supports External Agents  
Callback if queue full  
CRM Integration / Scripting Interface  
SLA alerting/reporting  
 

Mobility

Android Client
iOS Client
Windows Client
Mac Client
Web client
Manage the 3CX Client from within the Console
Includes 3CX Tunnel to Avoid NAT Problems
 

IP Phone Management

Automatic Plug & Play Phone Provisioning
Manage IP Phones Network Wide from Console
Restart Phones Remotely
Update & Manage Firmware Network Wide
Supports Popular SIP Phones
 

Application Integration

Office 365 (address book only)
Microsoft Outlook
TAPI  
Office 365  
Salesforce  
Microsoft Dynamics  
Microsoft Exchange 2013 / LDAP / ODBC  
Google Contacts  
Exact  
Zendesk  
Freshdesk  
act!  
Datev  
Hotel Module  
Fidelio Certified  
Mitel Compatible  
Multiline TAPI  
 

Web Conferencing

Plugin Free – WebRTC
One-click conference
Meeting Recording
Remote Control / Assistance
Screen Sharing
Unlimited Users
Participants Included 25 100 250