3CX Edition Comparison (Version 16)
Choose the best solution for your business. No add-ons, expansion modules or additional licensing considerations. Three simple plans, one powerful communications system.
3CX Core PBX Features |
Standard | PRO | Enterprise |
|---|---|---|---|
| Extensions | Unlimited | Unlimited | Unlimited |
| Import / Export Extensions via CSV | Yes | Yes | Yes |
| SIP Trunks / Gateways Support | Yes | Yes | Yes |
| Call Routing by DID & CID (DDI) | Yes | Yes | Yes |
| Extensive Codec Support | Yes | Yes | Yes |
| Receive Voice Mail via Email | Yes | Yes | Yes |
| Calling Line Identification Presentation (CLIP) | Yes | Yes | Yes |
| Call Transfers (Blind & Attendant) | Yes | Yes | Yes |
| Calling Line Identification Restriction (CLIR) | Yes | Yes | Yes |
| Call Forward on Busy (CFB) | Yes | Yes | Yes |
| Call Forward on No Answer (CFU) | Yes | Yes | Yes |
| Hold (CW) incl. Custom Music on Hold | Yes | Yes | Yes |
| Intercom / Paging | Yes | Yes | Yes |
| Call Parking / Pickup | Yes | Yes | Yes |
| Busy Lamp Field (BLF) | Yes | Yes | Yes |
| Real Time System Status | Yes | Yes | Yes |
| Easy Backup and Restore (incl. Scheduled Backup) | Yes | Yes | Yes |
| VMware / Hyper-V / KVM Compatibility | Yes | Yes | Yes |
| Amazon, Google Cloud, Microsoft Azure | Yes | Yes | Yes |
| 3CX SBC Connectivity | Yes | Yes | Yes |
| Voicemail | Yes | Yes | Yes |
| Voicemail Transcription | Yes | Yes | |
| Custom FQDN | Yes | Yes | |
| Custom SMTP Server | Yes | Yes |
Office Productivity |
Standard | PRO | Enterprise |
|---|---|---|---|
| Sennheiser Headset Integration | Yes | Yes | Yes |
| Auto Attendant / Digital Receptionist | Yes | Yes | Yes |
| Ring Extension & Mobile Simultaneously | Yes | Yes | Yes |
| Integrated Fax Server (Central and per User) | Yes | Yes | Yes |
| Supported SIP Phones Integration | Yes | Yes | Yes |
| Manage IP Phones Network Wide | Yes | Yes | Yes |
| Automatic Plug & Play Phone Provisioning | Yes | Yes | Yes |
| 3CX Apps: Web Client, iOS, Android, Windows, Mac | Yes | Yes | Yes |
| Audio Bridge | Yes | Yes | Yes |
| Directory (Company & Private Phonebook) | Yes | Yes | Yes |
| Sync with Office 365 (Users’ Phonebook) | Yes | Yes | |
| Call Query against DB & CRM | Yes | Yes | |
| Hotel PBX Features incl. Fidelio Certified and Mitel Compatible | Yes | Yes | |
| Web Conference Dial-In | Yes | Yes | |
| Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record) | 25 Seats | 100 Seats | 250 Seats |
Call Center Features |
Standard | PRO | Enterprise |
|---|---|---|---|
| Call Logging | Yes | Yes | Yes |
| Click2Call (Browser Extension) | Yes | Yes | Yes |
| Click2Talk | Yes | Yes | Yes |
| Click2Meet | Yes | Yes | Yes |
| Website Live Chat and Talk | Yes | Yes | Yes |
| Call Queue Group Rights Management | Yes | Yes | |
| CRM Integration | Yes | Yes | |
| Sync with Office 365 (Azure AD) | Yes | Yes | |
| Call Queuing | Yes | Yes | |
| Real Time Statistics & Monitoring | Yes | Yes | |
| Supervisor Agent Status Override | Yes | Yes | |
| SLA Alerting | Yes | Yes | |
| Switchboard | Yes | Yes | |
| Wallboard | Yes | Yes | |
| Callback | Yes | Yes | |
| Call & Queue Reporting | Yes | Yes | |
| Call Recording Transcription and Search | Yes | Yes | |
| Barge In / Listen In / Whisper | Yes | Yes | |
| See Group Recordings | Yes | Yes |
Enterprise Features |
Standard | PRO | Enterprise |
|---|---|---|---|
| Call Flow Designer | Yes | Yes | |
| Hot Desking | Yes | Yes | |
| Scheduled Restore | Yes | Yes | |
| Connect Remote Offices (Bridges) | Yes | Yes | |
| Call Recording Restrictions (Start/Stop) | Yes | ||
| Skill based Routing | Yes | ||
| Customize IP Phone Logo | Yes | ||
| Inbuilt Failover | Yes |
