Description
3CX Phone System Professional Edition
Note: this is software only, for Windows. Received via electronic delivery approximately the same business day.
With a manageable queue and an easy to use GUI, the 3CX phone system, professional edition, offers advanced telephony for call centers. This phone system is a software-based PBX, optimized for use in call centers with Microsoft Exchange Server. Monitor and manage a fully featured queue, and establish protocols for agents and callers.
The 3CX phone system enables agents and callers to connect instantly over quality VoIP communications. Agents can quickly communicate with each other, callers have the option to hang up and still save their place in line for a callback from an agent, and supervisory positions can monitor and listen in on the system, and also join in on live phone calls. Review reports and statistical data on agents and callers, and more.
3CX PBX Phone System Features
When integrated with Microsoft Exchange Server, the 3CX phone system can connect agents with real time presence indicators and a phonebook, and offer traffic controls through an auto attendant. Download the smartphone app to a compatible mobile device and let the smartphone act as another extension and other real time features. The 3CX phone system is also compatible with popular CRM’s, such as Salesforce, Microsoft Dynamics and Sage ACT.
3CX 3CXPSPROF256 Phone System Package Contents:
- 3CX Professional Edition 3CXPSPROF256 via electronic delivery
3CX STANDARD AND PROFESSIONAL EDITION FEATURE COMPARISON |
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Standard
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Professional
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| Licensing | ||
| Extensions |
Unlimited
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Unlimited
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| Simultaneous Calls Supported |
4 ≤ 1024
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4 ≤ 1024
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| General Phone System Features | ||
| Call Logging |
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| Call Reporting |
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| Blind Call Transfer |
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| Attended Call Transfer |
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| Call Forward to Busy |
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| Call Forward on No Answer |
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| Call Routing (DID) |
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| Call Routing (Caller ID) |
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| Caller ID |
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| Conference Calling |
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| Conference Rooms |
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| Auto Attendant / Digital Receptionist |
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| Record New Voice Prompts From Phone |
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| Voicemail |
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| Music on Hold |
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| Central Phonebook |
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| Call by Name |
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| Different Prompts for Holidays |
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| Call Parking |
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| Call Pickup |
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| Call Queuing |
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| Call Recording |
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| MWI – Message Waiting Indicator |
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| BLF Status Updates |
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| Intercom |
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| Paging |
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| Ring Extension and Mobile Simultaneously |
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| Send Email Notifications for Missed Calls |
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| Music on Hold Playlist or Line In |
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| Dial Codes |
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| Management and Scalability | ||
| Web-based Management Console |
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| Configuration Wizard |
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| Real Time Web-based System Status |
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| Integrated Web Server |
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| Backup and Restore |
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| Firewall/NAT Friendly Configuration of External Extensions via Tunnel |
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| Microsoft Windows Server Certified |
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| Integrated Enterprise Database (PostgreSQL) |
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| VMware / Hyper-V |
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| Disable an Extension Temporarily |
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| Management of Group Privileges |
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| Unified Communications | ||
| Public SIP ID for Extensions |
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| Advanced Forwarding Rules Based on Caller ID, Time & Type of Call |
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| Recieve Voice Mail via Email |
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| Integrate Branch Offices with 3CX Bridge |
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| Standards-based Presence Information |
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| Integrated Fax Server |
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| Recieve Faxes via Email as PDF |
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| Superior Mobility with 3CXPhone for Windows, iPhone and Android | ||
| CTI Support (Windows only) |
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| Seamlessly Create Conference Calls |
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| Run as Presence Monitor in Combination with Desk phone (Windows only) |
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| Allow Users to Configure their Own Extension Settings |
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| Make and Receive Calls |
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| Transfer Calls |
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| Shows Caller ID |
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| Shows Personal Call History |
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| Divert Calls to Voice Mail |
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| Queue Monitoring (Windows only) |
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| Shows Status of Other Extensions |
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| Plug and Play Provisioning |
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| Manage Forwarding Rules |
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| Manage Softphones from Management Console |
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| Auto Provisioning |
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| Remote Configure |
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| Includes Tunnel to Avoid NAT Problems |
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| Tunnel All VoIP Traffic Over a Single Port |
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| IP Phone Management* | ||
| Automatic Phone Provisioning |
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| Manage IP Phones Network Wide from Console |
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| Plug and Play Support for Easy Deployment of IP Phones |
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| Provision all Popular IP Phones with Correct Settings |
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| Restart One or All Phones Remotely |
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| Update Firmware on One or More IP Phones Network Wide |
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| See Firmware Version of Phone |
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| Call Center Features | ||
| Advanced Real Time Queue Statistics |
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| Monitor Queue Status |
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| Review Number of Callers in a Queue |
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| Log Agents In and Out of Queues |
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| Advanced Agent Statistics |
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| Time an Agent Logged In/Out of Queue |
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| Review the Number of Answered/Unanswered Calls |
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| Average and Longest Wait Time and More |
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| Wallboard |
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| Allow your Customers to Hang up and Retain their Position in the Queue |
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| The Customer is Called Back When an Agent Becomes Available |
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| Call Back Notification Emails are Sent to the Supervisor |
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| Round Robin Queue |
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| Longest Waiting Queue |
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| Least Talk Time Queue |
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| Fewest Answered Queue |
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| Hunt By Threes – Random Queue |
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| Hunt By Threes – Prioritized Queue |
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| SLA Alerts |
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| Listen In / Whisper / Barge in |
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| Ring / Hunt Groups |
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| 3rd Party Application Integration | ||
| TAPI Driver for Integration with Microsoft Outlook and TAP Applications |
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| Microsoft Outlook |
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| Salesforce Integration |
Optional
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Optional
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| Sugar CRM Integration |
Optional
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Optional
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| Microsoft Dynamics Integration |
Optional
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Optional
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| HTTP API to Integrat with any Web CRM |
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| Microsoft Exchange 2007/2010/2013 UM |
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| Microsoft Exchange Contract Phonebook Integration |
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| Microsoft Exchange Auto Attendant Integration |
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| View Remote User Presence |
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| SIP Standard Support | ||
| Fully Supports RFC 3261 |
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| SIP Forking |
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| Establish Standards-based SIP Trunks with other SIP Servers |
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| Devices and Providers | ||
| Supports SIP Hardware Phones |
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| Supports SIP Software Phones |
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| Supports VoIP Gateways and Cards |
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| Supports Popular SIP / VoIP Providers |
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| SIP Trunking Support |
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| Create Free Communication Links to Other 3CX Systems |
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| Create Free Communication Links to Other SIP Servers |
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| Codecs (Voice Compression) | ||
| G711 (a law and u law) |
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| G722 |
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| GSM |
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| Speex |
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| llbc |
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| G729 |
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| Customer Service and Support | ||
| Help Pages and Blog |
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| Community Forums (no 3CX Support) |
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| Email Support** |
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* Requires Valid Management Agreement – First Year Free
** Requires a Support Package
